At Clothes Fashion Aura, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with our hassle-free return and refund process. Please review our policy below.
Returns
- You may return items within 7 days of receiving your order.
- Items must be unused, unwashed, and in their original condition with tags attached.
- Returns that do not meet these conditions may not be accepted.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
How to Initiate a Return
- Contact our support team at sales@clothesfashionaura.com with your order details.
- We will provide return instructions and a return address.
- Once we receive and inspect the returned item, we will process your refund or exchange.
Refunds
- Refunds are issued to the original payment method within 7 business days after the return is approved.
- Shipping costs are non-refundable unless the return is due to an error on our part.
- If your refund is delayed, please check with your bank before contacting us.
Exchanges
- If you need a different size or color, we recommend placing a new order and returning the original item.
- Exchanges are subject to stock availability.
Non-Returnable Items
The following items cannot be returned or refunded:
❌ Items marked as final sale
❌ Personalized or custom-made products
❌ Used or damaged items (unless defective upon arrival)
Damaged or Incorrect Items
- If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos.
- We will arrange a replacement or refund at no extra cost.
Contact Us
For any return or refund inquiries, please reach out to our team at sales@clothesfashionaura.com.
We appreciate your trust in Clothes Fashion Aura and are committed to ensuring a smooth shopping experience!